Shipping, Refund and Cancellation
SHIPPING
For orders that are cancelled after dispatch and while in transit, or rejected (in case of COD orders) shipping costs will be charged for both to & fro at actuals . For pre-paid orders same will be deducted during the refund process, and in case of COD- reward points will be deducted from customer account.
All purchases are shipped from our warehouse in Salem, Tamil Nadu by reputed courier agencies. Please allow following number of days from receipt of your order
Domestic Delivery
7-14 business days for domestic delivery
International Delivery
14-21 business days for international delivery (PS: international deliveries maybe subject to customers duties that the customer will have to pay to recieve the package. We only charge shipping fee and not customs)
Delivery Time
Order deliveries will be made between 9 am – 8 pm Monday – Saturday.
- Enjoy FREE shipping for orders above Rs. 1000/-
- Rs. 50 for orders less than Rs. 1000/-
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.
"The Divine Foods" takes no responsibility for goods signed by an alternative person.
"The Divine Foods" is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Returns are easy. Contact us to initiate a return. In case you wish to know our replacement and refund policy, please email us at info@thedivinefoods.com
REFUND AND CANCELLATION:
At "The Divine Foods", your happiness is our highest priority! We work tirelessly to delight you with our products and make you feel special.
We understand that organic food is a personal purchase, for this reason, we will gladly issue a full refund for any full priced unopened merchandise that is returned within 14 days from the date of purchase. Simply contact us and return the products to our address. However, postage will be charged at actuals.
Our products once opened cannot be repackaged or resold due to the lack of preservative. To keeps things safe for our customers, we do not accept returns on opened merchandise. If you are unsure of a product’s suitability, kindly consult our experts.
Please note that we cannot offer exchanges or refunds on any sale, opened or used products. "The Divine Foods" is not responsible for damage after delivery.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.